TERMS & CONDITIONS
In these conditions the following terms shall have the following meaning: “The Company” if stated, means TML Group, Inc. “Customer” means the customer of the company. “Contract” means any contract for the sale of goods by The Company to the Customer.
By using this website, you agree to be legally bound by all the terms and conditions contained herein. By using this website, you also represent that you are at least 18 years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are viewing the website. In addition, when you use any current or future version of this website, you also be will be subject to the terms and conditions of this Agreement.
We may, from time to time, modify the terms of this Agreement. When we make changes, we will post those changes here. Your use of the Website following any such modification constitutes your agreement to the terms of the modified Agreement.
We may discontinue this Website at any time and for any reason, without notice. We may change the contents, operation, or any and all other features of this Website at any time for any reason, without notice. We may discontinue or restrict your use of this Website at any time for any reason, without notice.
Payments will be pre-authorized at the time of placing an order. No goods shall be supplied without payment.
We use secure payment gateways such as Shopify Payments and PayPal (depending on your selection); they handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfill your order. We do not store credit card details nor do we share customer details with any 3rd parties
In order to checkout on via PayPal’s secure payment gateway, cookies must be enabled within your web browser. For your convenience, we have listed the most common browsers below along with links to the steps for enabling cookies:
We typically use UPS for U.S. shipping and DHL for international shipping. You will receive an email with tracking information when it is available after your order has been shipped. Please check the email you supplied at checkout for tracking information.
We ship all packages without signature required unless expressly requested by the customer. All international (Non-US) orders will require a delivery confirmation signature.
Most orders will ship out within 1 – 2 business days of ordering. Orders are subject to verification and approval before shipping and may take up to 48 hours to process.
Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order is delivered on time, TML Group, Inc. cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
Orders received on Fridays, after 12 p.m. Pacific Time, or over the weekend, will process and ship on the following Monday.
We do NOT currently ship to P.O. Boxes or Armed Forces / APO / FPO addresses.
We make every effort to ship orders with requested expedited methods (UPS / FedEx: Overnight, 2-Day Air etc…) the same business day we receive them. However, orders must be received by 12 p.m. Pacific Time to ensure this service. We do not ship on weekends or holidays. Please plan accordingly.
Note that holidays do not count as business days and we are closed for a fair amount of them.
All “free shipping” coupon codes will always be shipped via a standard “ground” method, and only to the US continental 48 states.
All international (Non-US) orders will require a delivery confirmation signature.
The customer may be responsible for any import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
For international orders containing back order items, the entire shipment will be held until the back ordered item is available so they ship in a single shipment.
We make every effort to maintain all inventory in stock.
Items ordered that are in stock should be dispatched within 24 hours of the order being placed. Back order items will have a notice near the “add to cart” button and also within the cart at checkout. When back ordered items are in stock again, we fill the orders in the order they were received. For international orders containing back order items, the entire shipment will be held until the back ordered item is available so they ship in a single shipment.
Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to TML Group, Inc. within seven working days of delivery. TML Group, Inc. shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by TML Group, Inc., promptly return any of the goods subject to any claim and any packing materials securely packaged to TML Group, Inc. for examination.
If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, TML Group, Inc. shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
If the Customer establishes that any of the goods are defective TML Group, Inc. shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.
In no circumstances shall the liability of TML Group, Inc. to the Customer under this condition exceed the invoice value of the goods.
Limited Warranty: We warrant for one year from purchase date and only to the original retail buyer (Customer) that our products (Products) are free from defects in material and workmanship. This warranty applies to defects that impede the operation of our products as intended. This warranty does not apply to minor cosmetic defects that may occur in the manufacturing or shipping process. If the Customer discovers a covered defect, the Customer should return the Product to the place of purchase. In the event that this is not possible, return the Product to us at the address provided. The Product will be repaired or replaced at our discretion. That is the extent of our liability under this Warranty and, upon expiration of the applicable warranty period, all such liability shall terminate. We reserve the right to require proof of purchase for all warranty claims.
Warranty Exclusions: We do not warranty Products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the Product is used for a purpose for which it was not designed. This Warranty gives you specific rights, and you may also have other rights which vary from state to state. Except for expressly stated in this Warranty, we shall not be liable for direct, indirect, incidental, or other types of damages arising out of, or resulting from the use of Product. This Warranty is in lieu of all other warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose (some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on the duration of an implied warranty, so the above exclusions may not apply to you).
Returns will be accepted within the first 30 days of you receiving your purchase. Items must be returned in un-used condition with all original packing intact. You will receive a full refund minus shipping if all conditions are met.
There will be no returns on all “special”, "demo" or “as is” sale items… All “special”, "demo" or “as is” sales are final.
Please call to let us know you are intending to return your order and to obtain an RMA.
When sending your product back to TML Group, Inc., please make sure to (1) print off your original receipt you received via email at the time of purchase and include with your package (2) and please make sure to use a trackable and insured shipping method; we cannot accept COD returns. We are not responsible for any lost goods in shipping.
We will email you once your return is processed.
TML Group, Inc. reserves the right to alter specifications to those stated on the website, including slight differences in color, shade and size. The Customer’s statutory rights will not be affected.
For Order Status and Returns
1(818)-988-9085 / firstname.lastname@example.org We answer phones from 9 AM to 5 PM PST Monday through Friday.
Our aim is to get you the best makeup lighting possible, and to give you a great buying experience.
For press inquiries, please email: email@example.com